You may return your order for any reason by giving us written notice within 21 days after you receive the goods. If you wish to return any goods under this policy, you must return them to us at the address shown in perfect condition, unused and in their original packaging.

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.

We reserve the right not to offer any refund or exchange of any product that has been used or damaged after delivery to you. This does not affect your statutory rights.

In order to return any goods, please enclose a letter with the goods, in original packaging, stating the reason for return clearly marking whether you would like a refund or an exchange and return it to:

Barnack Country Clothes & Wellieboots.com Ltd
Barnack
Stamford
Lincolnshire
PE9 3DY
United Kingdom

If you fail to return any goods that you have cancelled in accordance with this policy, we may charge you a sum not exceeding our direct costs of recovering the goods.

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